Front Office Executive

The Front Office Executive will manage front desk operations, patient registration, appointment coordination, enquiry handling, call management, billing guidance, and patient support in a hospital or healthcare setup. This requires good communication skills, computer knowledge, professional behavior, and a patient-friendly approach to ensure smooth front office services.

Roles & Responsibilities

• Welcome patients, attendants, visitors, and guests professionally at the front desk.
• Handle patient registration, appointment booking, enquiry response, and OPD coordination.
• Provide correct information about doctors, departments, timings, services, and hospital procedures.
• Guide patients for consultation, billing, laboratory, pharmacy, radiology, reports, and admission process.
• Manage phone calls, walk-in enquiries, patient service requests, and appointment confirmations.
• Coordinate with doctors, nursing, billing, diagnostics, pharmacy, and patient care teams.
• Maintain appointment registers, enquiry logs, patient records, and front office documentation.
• Support admission, discharge, patient movement, and basic coordination activities when required.
• Use hospital software, computer systems, telephone, printer, scanner, and office tools efficiently.
• Handle patient queries politely and escalate complaints or service delays to seniors.
• Maintain confidentiality of patient information and hospital records.
• Ensure smooth, organized, respectful, and patient-friendly front office operations.

Healing Tree Hospital is a modern multi-speciality healthcare institution established with the vision of making specialized and quality healthcare accessible and affordable for local and global communities. Located in Ghaziabad, Uttar Pradesh, the hospital was founded to address the growing need for advanced medical care closer to home, reducing the need for patients to travel to larger metropolitan cities for specialized treatment.

The hospital is committed to delivering exceptional patient care across the entire healthcare journey—from prevention and diagnosis to treatment and recovery. By combining advanced medical technology, experienced healthcare professionals, and a compassionate approach, Healing Tree Hospital strives to provide world-class healthcare services while maintaining the highest standards of patient safety and quality.

Our Vision

To become a trusted center of excellence in healthcare by providing accessible, affordable, and high-quality medical services through innovation, compassion, and continuous improvement.

Our Mission

• To provide comprehensive and affordable healthcare services.
• To deliver patient-centered care with compassion and dignity.
• To adopt advanced medical technologies and treatment methods.
• To maintain the highest standards of quality and patient safety.
• To continuously improve healthcare services in accordance with NABH standards.

Centers of Excellence

Healing Tree Hospital offers specialized healthcare services across numerous medical disciplines, including:

• General Medicine
• General Surgery
• Orthopaedics
• Obstetrics & Gynecology
• Neurology
• Urology
• Dermatology
• Plastic Surgery
• Endocrinology
• Pulmonology
• Nephrology
• Pediatrics
• ENT
• Dental Care
• Critical Care Medicine
• Gastroenterology
• Cardiology
• Oncology
• Radiology
• Psychology
• Physiotherapy
• Emergency and Trauma Care Services

These specialties are supported by experienced doctors and multidisciplinary healthcare teams dedicated to delivering personalized treatment and superior clinical outcomes.

Advanced Healthcare Infrastructure

Healing Tree Hospital is equipped with modern facilities and healthcare infrastructure, including:

• 24×7 Emergency Services
• Advanced Diagnostic Facilities
• Critical Care Services
• Inpatient Care Facilities
• Quick and Efficient Surgical Services
• Infection Prevention and Control Measures
• Specialized Treatment Units
• Instant Appointment Services

The hospital emphasizes patient comfort, safety, and convenience while delivering quality healthcare services.

Leadership

Healing Tree Hospital was co-founded by:

• Dr. Rahul Yakhmi
• Dr. Roma Sachdeva

The founders envisioned a healthcare institution where specialized medical treatment would be available, affordable, and accessible to everyone without discrimination.

Why Choose Healing Tree Hospital?

• Comprehensive multi-speciality healthcare services
• Experienced doctors and healthcare professionals
• Advanced medical technology and infrastructure
• Affordable and accessible treatment options
• Strong focus on patient safety and infection prevention
• Compassionate and personalized patient care
• Commitment to continuous quality improvement and NABH standards

Our Commitment

At Healing Tree Hospital, healthcare extends beyond treating illnesses—it is about restoring health, improving lives, and building healthier communities. Through innovation, excellence, and compassionate care, the hospital remains committed to delivering quality healthcare services to every patient who walks through its doors.