Care Executive (Telecom)

The Care Executive (Telecom) will act as a key point of contact for patients and callers, managing inbound and outbound communication while providing accurate information and support. The involves coordinating with internal departments to ensure timely resolution of queries and enhancing overall patient satisfaction.

Roles and Responsibilities:

• Handle incoming and outgoing calls, addressing patient inquiries and requests.
• Provide accurate information about hospital services, appointments, and procedures.
• Schedule appointments and coordinate with relevant departments.
• Maintain call records and update patient information in the system.
• Resolve queries and escalate complex issues to the appropriate teams.
• Ensure professional and courteous communication at all times.
• Support patient engagement and follow-up activities.