Call Centre Executive

The Call Centre Executive will be responsible for managing calls, responding to inquiries, and providing accurate information about services, appointments, and support. The involves handling patient queries, resolving concerns efficiently, coordinating with internal departments, and maintaining proper call records. The candidate should possess strong communication skills, a customer-centric approach, and the ability to manage high call volumes while ensuring service quality.

Roles & Responsibilities:

• Handle inbound and outbound calls in a professional and timely manner.
• Address customer and patient inquiries regarding services, appointments, pricing, and general information.
• Schedule, reschedule, and confirm appointments accurately.
• Follow up with patients/customers for reminders, feedback, and service updates.
• Resolve customer concerns efficiently and escalate complex issues to the appropriate department.
• Maintain detailed and accurate records of calls, interactions, and follow-ups in the system.
• Coordinate with internal teams such as doctors, nursing staff, and operations for query resolution.
• Provide clear, accurate, and consistent information to callers.
• Handle high call volumes while maintaining quality and professionalism.
• Ensure a high level of customer satisfaction through empathetic and courteous communication.
• Adhere to call scripts, quality standards, and communication guidelines.
• Manage email, chat, or other communication channels if required.
• Track and meet daily, weekly, and monthly performance targets (KPIs).
• entify recurring issues and share feedback for process improvement.
• Maintain confidentiality of patient and organizational information at all times.
• Update customer databases and CRM systems regularly.
• Assist in promotional campaigns, outbound calling, and lead generation activities.
• Support billing or basic query handling related to services when required.
• Ensure compliance with company policies and call centre protocols.
• Participate in training sessions and continuous skill development programs.

Dr. Mohan’s Diabetes Specialities Centre is a dedicated healthcare institution focused on the prevention, management, and research of diabetes.

The centre is committed to providing comprehensive diabetes care through a combination of clinical expertise, patient education, and advanced medical practices.

Our Story

The growth story of Dr. Mohan’s Diabetes Specialities Centre reflects its evolution into a specialized institution for diabetes care.

With a strong foundation in research and clinical excellence, the centre has expanded its services to address the growing burden of diabetes while improving patient outcomes and awareness.

Our Mission

The centre is dedicated to:

• Providing comprehensive and specialized diabetes care
• Promoting early detection, prevention, and effective management of diabetes
• Advancing research and clinical practices in diabetology
• Enhancing patient awareness through education and outreach programs

Our Vision

To be a global leader in diabetes care, research, and education, improving the quality of life for individuals affected by diabetes.

Our Services / What We Offer

Dr. Mohan’s Diabetes Specialities Centre offers a wide range of diabetes-focused services, including:

• Diagnosis and management of diabetes
• Preventive care and risk assessment
• Patient education and lifestyle management programs
• Specialized treatment plans for diabetes-related complications
• Research-driven clinical care and advanced therapies

Why Choose Us

The centre stands out for its specialized approach to diabetes care:

• Expertise in diabetology and long-standing clinical experience
• Focus on research-backed treatment and innovation
• Patient-centric care with emphasis on education and prevention
• Comprehensive approach covering diagnosis, treatment, and follow-up
• Commitment to improving long-term patient outcomes

Our Team

The centre is supported by a team of experienced doctors, specialists, and healthcare professionals dedicated to diabetes care and research.

Their collaborative approach ensures personalized treatment plans and continuous patient support.

Infrastructure / Technology

Dr. Mohan’s Diabetes Specialities Centre utilizes modern medical infrastructure and advanced diagnostic tools to support accurate assessment and effective management of diabetes.

The focus on research and innovation enables the adoption of evolving treatment methods and technologies.

Our Commitment

The centre remains committed to delivering high-quality, specialized diabetes care while promoting awareness, prevention, and research.

Its continuous efforts aim to improve patient health, reduce complications, and support long-term well-being.