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Job Description
The Front Office Executive will manage patient reception, front desk operations, registration support, appointment scheduling, enquiry handling, patient guidance, and communication coordination at Ankura Hospital, Hyderabad. This requires any degree with 1–2 years of experience in reception, patient handling, communication, and front desk operations.
Roles & Responsibilities
- Welcome patients, attendants, visitors, and guests politely at the front desk.
- Handle phone calls, walk-in enquiries, appointments, registration support, and basic service guidance.
- Support patient registration, OPD coordination, billing guidance, report collection, and appointment scheduling.
- Provide information about doctors, departments, timings, services, packages, and hospital process flow.
- Maintain visitor records, appointment registers, enquiry logs, and patient information accurately.
- Coordinate with OPD, billing, laboratory, pharmacy, nursing, fertility, fetal medicine, and patient care teams.
- Guide patients to consultation rooms, billing counters, laboratory, pharmacy, scanning area, and waiting areas.
- Manage waiting area communication and help reduce patient confusion or service delays.
- Handle patient queries politely and escalate unresolved issues to seniors promptly.
- Use hospital software, computer systems, telephone, printer, scanner, and office tools efficiently.
- Maintain confidentiality of patient information and hospital records.
- Ensure smooth, helpful, professional, and patient-friendly front office services.
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About Ankura Hospital For Women And Children
Ankura Hospital for Women and Children is one of India's leading super-speciality healthcare networks dedicated exclusively to women's health, maternity care, neonatology, and pediatric healthcare. Founded with the vision of redefining healthcare for women and children, Ankura has become a trusted name known for clinical excellence, innovation, and compassionate care.
The hospital network operates multiple state-of-the-art centers across Telangana, Andhra Pradesh, Maharashtra, Odisha, and Madhya Pradesh, providing comprehensive care from preconception counseling and fertility support to pregnancy, childbirth, neonatal intensive care, pediatric super-specialities, and adolescent healthcare.
Vision
To establish a global footprint as an iconic leader in women and child healthcare through the use of cutting-edge technology and world-class medical expertise.
Mission
To serve 10 million lives annually worldwide by providing a trustworthy and humanizing healthcare experience for women and children.
Purpose
To enhance the quality of life for women and children by delivering a healthcare experience built on trust, compassion, and clinical excellence.
Centers of Excellence
Ankura Hospitals specializes in a broad range of services for women and children, including:
Women's Healthcare
- Obstetrics and Gynecology
- High-Risk Pregnancy Management
- Fetal Medicine and Ultrasonography
- Fertility and Reproductive Medicine
- Normal and Caesarean Deliveries
- VBAC (Vaginal Birth After Caesarean)
- Minimally Invasive Gynecological Surgery
- Cosmetic and Reconstructive Gynecology
- Adolescent and Geriatric Gynecology
Children's Healthcare
- General Pediatrics
- Neonatal Intensive Care Unit (NICU)
- Pediatric Intensive Care Unit (PICU)
- Pediatric Emergency Care
- Pediatric Surgery
- Pediatric Neurology
- Pediatric Cardiology
- Pediatric Gastroenterology
- Pediatric Nephrology
- Pediatric Pulmonology and Allergy
- Pediatric Oncology and Hematology
- Pediatric Orthopedics
- Child Development Services
- Behavioral Pediatrics
- Speech and Occupational Therapy
These services are delivered by multidisciplinary teams of neonatologists, obstetricians, pediatricians, fetal medicine specialists, and pediatric super-specialists.
Advanced Healthcare Infrastructure
Ankura Hospitals has developed extensive infrastructure to support specialized care:
- 17+ hospital centers
- 1,500+ patient beds
- 500+ consultation rooms
- 45+ modular operation theatres
- 600+ doctors
- 1,000+ nurses
- Advanced NICU and PICU facilities
- Modern labor and delivery suites
- State-of-the-art diagnostic and imaging facilities
- 24×7 emergency services
The network handles more than 650,000 outpatient consultations annually, performs over 70,000 deliveries, and has treated more than 100,000 babies in NICU and PICU units.
Leadership
The organization was founded by Dr. Krishna Prasad Rao Vunnam, whose vision has been to provide world-class healthcare for mothers and children in a warm, family-centered environment. The leadership team continues to focus on ethics, transparency, and patient trust.
Core Values
Ankura Hospitals operates on the principles of:
- Compassion
- Clinical Excellence
- Integrity
- Transparency
- Innovation
- Patient-Centered Care
- Trust and Respect
These values guide every interaction with patients and families.
Why Choose Ankura Hospitals?
- Exclusive focus on women and children healthcare
- Experienced team of pediatric and maternity specialists
- Advanced NICU and PICU facilities
- Comprehensive fertility and fetal medicine services
- Multidisciplinary care under one roof
- NABH-accredited hospitals
- Modern infrastructure designed for families
- Strong emphasis on patient safety and quality care
Our Commitment
At Ankura Hospitals, healthcare extends beyond treatment to supporting families through some of life's most important moments—from pregnancy and childbirth to childhood growth and development. The hospital remains committed to combining advanced medical science with empathy, trust, and personalized care.
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