Receptionist

Receptionist is responsible for managing front desk operations, patient registration, appointment coordination, calls, inquiries, and visitor guidance. The requires excellent communication, computer knowledge, patient handling skills, and a polite service-oriented attitude. Receptionist serves as the first point of contact for patients and visitors and plays an important in creating a professional, smooth, and patient-friendly hospital experience.

Role & Responsibilities

• Welcome patients, visitors, doctors, and guests in a polite and professional manner.
• Handle phone calls, patient inquiries, appointment requests, and front desk communication.
• Register patients and enter accurate demographic, contact, and visit details in the hospital system.
• Schedule OPD appointments and coordinate doctor consultation flow.
• Guide patients to billing, pharmacy, laboratory, radiology, wards, or concerned departments.
• Maintain front desk records, appointment registers, visitor details, and patient documents.
• Coordinate with doctors, nurses, billing staff, administration, and support departments.
• Manage patient waiting area communication and provide timely updates when required.
• Handle basic patient complaints or queries and escalate unresolved issues to seniors.
• Maintain confidentiality of patient information, reports, and hospital records.
• Support admission, discharge, report collection, and follow-up coordination when needed.
• Keep the reception desk clean, organized, and stocked with required forms and stationery.
• Use hospital software and computer systems for accurate data entry and record management.
• Provide clear information about hospital services, timings, documents, and basic processes.
• Maintain calm, respectful, and professional behavior during busy working hours.