Call Center Executive

Call Center Executive is responsible for handling inbound and outbound calls, patient queries, appointment support, customer service, and call documentation. The requires any graduate qualification with good communication skills and basic computer knowledge. Candidates should be able to manage patient communication, service information, follow-ups, and customer support in a professional healthcare environment.

Role & Responsibilities

• Handle inbound calls from patients, attendants, and service users.
• Make outbound calls for appointments, follow-ups, and service coordination.
• Provide correct information about hospital services, doctors, and departments.
• Record call details, patient queries, and follow-up requirements.
• Support appointment booking, rescheduling, and cancellation requests.
• Escalate complex complaints or service issues to concerned teams.
• Maintain polite, clear, and professional communication on every call.
• Coordinate with OPD, billing, diagnostics, and customer support teams.
• Follow call center scripts, service standards, and response protocols.
• Maintain confidentiality of patient and hospital information.
• Achieve assigned call quality, response time, and productivity targets.
• Deliver patient-friendly customer support through phone communication.