Sales Support Executive

The Sales Support Executive will be responsible for managing customer interactions, supporting sales operations, onboarding new clients, and ensuring efficient resolution of queries. This requires strong communication skills, multitasking ability, and a solution-oriented mindset in a fast-paced environment.

Roles and Responsibilities:

• Handle inbound and outbound calls to address customer queries related to products and services.
• Provide accurate and detailed information about hospital services and offerings.
• Support the sales team in lead management, follow-ups, and conversion activities.
• Assist in onboarding new clients, including account setup and system guidance.
• Conduct online/offline training sessions for new and existing customers.
• Ensure smooth coordination between sales, operations, and support teams.
• Maintain strong customer relationships to improve retention and satisfaction.
• Follow a strategic approach toward customer engagement and retention.
• Proactively reach out to existing or inactive clients for renewals and re-engagement.
• Generate leads from platforms such as Justdial, IndiaMART, and other sources.
• Track, manage, and update customer interactions and data in CRM systems.
• Ensure timely resolution of customer issues with minimal turnaround time.
• Focus on improving key support metrics such as First Contact Resolution (FCR) and Average Resolution Time (ART).
• Manage ticketing systems efficiently and ensure quick query closure.
• Coordinate with senior management for escalations and critical issues.
• Maintain records of customer interactions, feedback, and service improvements.
• Adhere to company policies, processes, and service standards.
• Work effectively under pressure in a fast-paced environment.
• Identify customer needs and suggest appropriate solutions or services.
• Support post-sales activities and ensure a smooth customer journey.
• Assist in preparing reports related to sales support and customer service performance.
• Continuously improve service quality and customer experience.
• Maintain professionalism, communication clarity, and problem-solving attitude.
• Contribute to achieving team targets and organizational goals.

Drlogy – Redefining Healthcare Technology

At Drlogy, we believe that transforming healthcare begins with innovative technology and passionate people. Our commitment is to empower medical professionals and patients alike by creating cutting-edge solutions that elevate the healthcare experience. But none of this would be possible without the dedicated individuals who help shape our journey. Are you ready to be a part of something revolutionary?

Why Drlogy?

• Empowerment: We empower our employees to push boundaries, think creatively, and collaborate seamlessly. At Drlogy, youreas matter, and we foster an environment where innovation thrives.
• Impact: Every product we create is designed with the patient in mind. From improving healthcare access to driving better outcomes, you’ll be contributing to a cause that truly makes a difference in the world.
• Culture of Growth: At Drlogy, we believe that success comes from nurturing talent and creating an inclusive, supportive environment. We provide you with the tools and opportunities to grow, learn, and challenge yourself every day.

What We Do

Innovators
We push the boundaries of technology to create impactful solutions for healthcare, constantly evolving to meet the needs of providers and patients.

Problem Solvers
Our team works together to simplify the complexities of healthcare workflows. With intuitive, effective products, we empower medical professionals to perform at their best.

Partners
We collaborate with healthcare providers to build tailored solutions that elevate practice performance and improve patient care.

Our Vision

To create a world where healthcare and technology seamlessly integrate, making quality services accessible to everyone, while empowering providers with powerful tools that enhance patient care and efficiency.

Our Mission

At Drlogy, we aim to develop innovative, user-friendly solutions that streamline operations, improve patient engagement, and drive better health outcomes worldwide. Our mission is to shape the future of healthcare, one innovation at a time.

The Drlogy Experience

Employee Well-Being
We believe that a happy and healthy workforce is key to our success. We offer a flexible work environment, wellness programs, and competitive benefits to ensure you can thrive both professionally and personally.

Work Culture
Collaboration, transparency, and respect are at the heart of everything we do. We value diversity and are committed to creating an inclusive environment where everyone’s voice is heard and valued.

Growth & Learning
We’re committed to fostering the growth of our employees by providing continuous learning opportunities, mentorship, and a path for career advancement. At Drlogy, you’ll be part of a dynamic, forward-thinking team that’s shaping the future of healthcare.

Join Us on Our Journey

If you’re passionate about using technology to make a tangible difference in healthcare, Drlogy is the place for you. Here, you’ll work alongside a team of innovators, problem-solvers, and healthcare enthusiasts who share your drive for change.

Are you ready to be part of a team that’s revolutionizing healthcare? Join Drlogy today and help us make the world a healthier place.