Center Manager

DNCC Group of Clinic is seeking a dynamic and result-oriented Center Manager to oversee end-to-end clinic operations, drive business growth, and ensure exceptional patient experience. The ideal candidate will be responsible for managing daily operations, leading the clinic team, achieving revenue targets, and maintaining high standards of service, compliance, and patient satisfaction.

Roles and Responsibilities

• Drive clinic performance by achieving and exceeding assigned sales and revenue targets
• Oversee complete clinic operations including infrastructure, equipment, inventory, and day-to-day functioning
• Maintain and monitor fixed assets, stock levels, and petty cash to ensure operational efficiency
• Lead, train, and motivate clinic staff to enhance productivity and deliver high-quality service
• Manage HR-related coordination such as attendance, onboarding, exits, and staff documentation
• Ensure strict adherence to SOPs, operational standards, and company policies across the clinic
• Conduct patient consultations, explain services/products, and support conversion through effective counseling
• Maximize revenue through service sales, product sales, and strategies like upselling and cross-selling
• Focus on staff retention by recognizing performance and fostering a positive work environment
• Evaluate team performance regularly and implement KRAs, training, and development plans
• Support onboarding and continuous training of new and existing staff members
• Implement new policies, procedures, and business strategies at the clinic level
• Collect patient feedback, reviews, and references to improve service quality and satisfaction
• Handle customer queries and complaints efficiently, ensuring timely resolution
• Prepare and share MIS reports, performance data, and operational updates with management
• Ensure staff grooming, discipline, and professional standards are maintained at all times
• Assist in treatments or procedures during emergencies or operational needs, if required
• Manage front desk operations including call handling, appointment scheduling, and patient flow
• Oversee billing processes using ERP systems and ensure accuracy in transactions
• Maintain adequate stock levels and coordinate with backend teams for timely replenishment

DNCC Group of Clinics is a leading aesthetic healthcare provider dedicated to helping patients achieve their personal aesthetic goals. The clinics offer compassionate, individualized care in a comfortable, state-of-the-art environment across multiple locations.

Our Story

Founded by Dr. Nishita K Sheth and Dr. Prashant Vikram, DNCC has been serving patients for over 21 years. The founders envisioned a clinic where patient care, personalized attention, and scientific excellence come together to create meaningful and measurable outcomes.

Our Mission

• To provide compassionate and individualized aesthetic care
• To ensure patients have access to the best solutions and treatments
• To make a positive and measurable difference in patients’ lives
• To help patients look and feel their best

Our Vision

To be a trusted leader in aesthetic healthcare, recognized for quality, innovation, and patient satisfaction.

Our Services / What We Offer

DNCC Group of Clinics specializes in a wide range of aesthetic treatments, including:

• Hair restoration and transplantation
• Advanced cosmetic and dermatological procedures
• Personalized aesthetic treatment plans
• Non-surgical and minimally invasive solutions

Why Choose Us

• 21+ years of experience in aesthetic medicine
• 3,06,23,000 hair roots restored successfully
• 1,11,732 satisfied patients
• 9 branches across India
• Evidence-based treatments supported by scientific research
• Patient-focused, collaborative, and caring environment

Our Team

The clinics are led by Dr. Nishita K Sheth and Dr. Prashant Vikram, along with a skilled team of medical professionals. Their combined expertise ensures safe, effective, and high-quality aesthetic care for every patient.

Infrastructure / Technology

DNCC Clinics are equipped with modern, state-of-the-art facilities designed to support advanced aesthetic procedures. The clinics provide a comfortable and professional environment to ensure the best patient experience.

Our Commitment

DNCC is committed to delivering excellence in aesthetic care through innovation, personalized attention, and ethical practices. The organization strives to maintain high standards while creating measurable, positive outcomes for every patient.