IT Manager

Roles & Responsibilities:

• Manage and maintain overall IT infrastructure including networks, servers, hardware, and software systems.
• Ensure smooth functioning of hospital/organization management systems (HIS, EMR, ERP, etc.).
• Monitor system performance and ensure minimum downtime of IT services.
• Implement and maintain cybersecurity measures to protect organizational data and systems.
• Provide technical support and resolve hardware, software, and network-related issues.
• Coordinate with vendors for procurement, installation, and maintenance of IT equipment and software.
• Manage user access control, system permissions, and data security protocols.
• Ensure regular backup of critical data and disaster recovery planning.
• Supervise installation, configuration, and maintenance of IT systems and applications.
• Develop and implement IT policies, procedures, and best practices.
• Monitor network performance and troubleshoot connectivity issues.
• Train and support staff on IT systems and software usage.
• Maintain inventory of IT assets and ensure proper utilization of resources.
• Coordinate with departments to understand and fulfill their IT requirements.
• Ensure compliance with IT security standards, data protection policies, and regulatory guidelines.
• Manage software updates, system upgrades, and patch management activities.
• Evaluate and recommend new technologies to improve operational efficiency.
• Handle IT budgets, cost optimization, and vendor negotiations.
• Maintain documentation of IT systems, processes, and support activities.
• Lead IT support team and ensure timely resolution of technical issues.
• Perform regular audits of IT systems for security and performance improvement.
• Ensure uninterrupted IT support during critical hospital/organizational operations.