Officer / Executive - QA

The QA Officer / Executive will be responsible for implementing and monitoring quality assurance processes, ensuring adherence to SOPs, regulatory standards, and internal policies. The involves conducting audits, maintaining documentation,entifying process gaps, and supporting quality improvement initiatives. The candidate will work closely with cross-functional teams to maintain high standards of service, safety, and operational excellence.

Roles & Responsibilities:

• Implement and monitor quality assurance policies, procedures, and SOPs across departments.
• Conduct regular internal audits and inspections to ensure compliance with quality standards.
• Identify process gaps, deviations, and non-conformities, and initiate corrective and preventive actions (CAPA).
• Ensure adherence to regulatory guidelines, accreditation standards, and company policies.
• Maintain and update quality documentation, records, and reports.
• Coordinate with departments to ensure timely closure of audit findings and compliance issues.
• Monitor key quality indicators and prepare MIS reports for management review.
• Support implementation of quality improvement initiatives and best practices.
• Conduct training sessions for staff on quality standards, SOPs, and compliance requirements.
• Ensure proper documentation and control of forms, formats, and records.
• Assist in preparation for external audits, inspections, and accreditation processes.
• Monitor patient safety standards and ensure adherence to infection control practices.
• Investigate incidents, complaints, and deviations, and recommend corrective actions.
• Ensure proper handling and documentation of non-conformance reports.
• Collaborate with cross-functional teams to enhance service quality and operational efficiency.
• Maintain version control and updates of SOPs and quality manuals.
• Support risk assessment and quality improvement planning.
• Ensure proper implementation of quality management systems (QMS).
• Maintain confidentiality and integrity of quality-related data.
• Stay updated with latest quality standards, regulatory requirements, and industry practices.