Senior Executive - Deputy Manager - Front Office

Senior Executive - Deputy Manager - Front Office is responsible for managing hospital front office operations, patient care coordination, billing support, customer service, administration, and team supervision. The requires any graduate qualification with hospital administration preferred and 3 to 8 years of experience. Candidates should have strong knowledge of front office operations, patient handling, billing coordination, and hospital administration.

Role & Responsibilities

• Supervise daily front office and patient reception operations.
• Manage patient registration, appointment scheduling, and service guidance.
• Coordinate with billing, admission, OPD, diagnostics, and clinical departments.
• Handle patient queries, complaints, and service concerns professionally.
• Monitor patient flow and improve front desk service efficiency.
• Support billing coordination and payment-related communication when required.
• Guide and supervise front office executives and support staff.
• Maintain front office records, reports, and documentation.
• Ensure smooth communication between patients and hospital departments.
• Monitor service quality, waiting time, and patient experience.
• Support admission, discharge, and insurance coordination when required.
• Ensure front desk discipline, cleanliness, and professional standards.
• Prepare daily operational reports for management.
• Follow hospital policies, confidentiality, and patient service standards.
• Deliver organized, polite, and patient-friendly front office management.