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Job Description
Professional and customer-focused Front Desk Executive responsible for managing front office operations, patient or visitor interactions, appointment coordination, and administrative support activities. Skilled in communication, customer service, registration processes, and record management. Adept at creating positive first impressions, handling inquiries efficiently, and ensuring smooth coordination between clients, patients, and internal departments while maintaining organizational standards and service excellence.
Roles & Responsibilities
- Welcome and assist patients, visitors, and clients in a professional manner.
- Manage front desk operations, registrations, and appointment scheduling activities.
- Handle incoming calls, emails, and inquiries promptly and accurately.
- Coordinate patient check-in, check-out, and visitor management processes.
- Maintain front office records, appointment logs, and documentation accurately.
- Provide information regarding services, departments, procedures, and schedules.
- Coordinate with doctors, nursing staff, and administrative departments for smooth operations.
- Handle billing support, payment collection, and receipt generation when required.
- Address customer or patient concerns and escalate issues appropriately.
- Ensure proper maintenance of reception area cleanliness and professionalism.
- Manage correspondence, courier handling, and front office communication activities.
- Maintain confidentiality of patient or organizational information.
- Support administrative and operational tasks assigned by management.
- Ensure compliance with organizational policies, customer service standards, and safety protocols.
- Contribute to enhancing customer satisfaction and front office efficiency.
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About ASG Eye Hospital
ASG Eye Hospital is one of India’s leading super speciality eye care institutions, committed to making high-quality ophthalmic care accessible to all. With a strong patient-centric approach, the hospital delivers comprehensive eye care services using advanced technology and skilled clinicians.
Our Story
Founded in 2005 by Dr. Arun Singhvi and Dr. Shilpi Gang, ASG Eye Hospital began its journey with its first centre in Jodhpur. The founders envisioned bridging the gap in access to advanced eye care, especially in Tier 2 and Tier 3 cities.
From a single centre of excellence, ASG has grown into a trusted chain with a presence in 95+ cities and 180+ centres across India. Over the past two decades, the institution has served more than 3 crore eyes, reflecting its scale, trust, and clinical excellence.
Our Mission
- To provide the best quality eye care treatments to every individual
- To ensure accessibility irrespective of awareness or financial status
- To deliver advanced and affordable ophthalmic solutions
Our Vision
To expand access to world-class eye care across all regions while maintaining the highest clinical standards.
Our Services / What We Offer
ASG Eye Hospital offers comprehensive ophthalmic care across multiple sub-specialties:
- Cataract treatment
- Refractive error correction
- Retina services
- Pediatric ophthalmology
- Oculoplasty and allied services
- Neuro-ophthalmology
- Other specialized eye care services
Why Choose Us
- Over two decades of experience in eye care
- Presence in 95+ cities with 180+ centres
- Trusted by more than 3 crore patients
- Highly skilled ophthalmologists and surgeons
- Advanced diagnostic and surgical infrastructure
- Focus on precision, safety, and strong clinical outcomes
- Patient-centric and accessible healthcare approach
Our Team
ASG Eye Hospital is powered by a team of experienced ophthalmologists, surgeons, optometrists, and healthcare professionals. The doctors are trained in advanced surgical techniques and follow evidence-based clinical protocols to ensure high-quality patient care.
Infrastructure / Technology
The hospital network is equipped with modern diagnostic systems and advanced surgical infrastructure. This enables precise diagnosis, efficient treatment, and consistent standards of care across all centres.
Our Commitment
ASG Eye Hospital is committed to advancing the field of ophthalmology through clinical excellence, academic training, and community outreach. The organization actively contributes to developing future eye care professionals through fellowship programs and collaborates with public health bodies to improve accessibility.
Our Values
ASG follows the “NAYAN Code” as its guiding principles:
- Nurture every patient
- Adapt with agility
- Yearn to continuously innovate
- Act with accountability
- Navigate as one ASG
All values are anchored by respect, ensuring ethical and compassionate care.
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