Telecaller

The Telecaller will be responsible for handling patient calls, appointment booking, enquiry follow-up, feedback calls, service information, and communication support at Preethi Hospitals, Madurai. This requires any graduate qualification with 0–3 years of telecalling or customer support experience.

Roles & Responsibilities

• Answer inbound calls and respond to patient enquiries politely.
• Make outbound calls for appointment confirmation, follow-up, feedback, and reminders.
• Provide information about doctors, departments, timings, services, and hospital process.
• Book appointments and update patient call records accurately.
• Maintain call logs, enquiry trackers, appointment lists, and follow-up reports.
• Coordinate with front office, OPD, billing, diagnostics, and patient care teams.
• Handle patient questions professionally and escalate unresolved issues to seniors.
• Follow proper calling script, communication tone, and hospital service standards.
• Maintain confidentiality of patient information and contact details.
• Support promotional campaign calls or health check-up follow-ups when assigned.
• Track missed calls and ensure timely callback.
• Ensure clear, polite, and patient-friendly telecommunication support.